Refund Policy

The short version

All sales are final. Kymira sells downloadable files: plain-text skills and reference libraries that you can read, copy, and keep the moment payment clears. Because the files cannot be returned, we do not offer refunds for change of mind, and the paid tiers have no trial period.

Try before you buy

The free skill (honest-dataviz) and the entire doctrine are free, with no email required. Run them first. If the quality and voice work for you there, the paid packs are more of the same, and the pricing page states exactly what each tier contains.

What we do put right

• Billing errors. A duplicate charge, or a charge for a tier you did not select, is corrected in full.
• Failed delivery. If your download or license key does not arrive and we cannot fix it, we refund the order.
• Statutory rights. Where the law of your country grants a right of withdrawal or refund that cannot be waived, that right applies regardless of this policy. Where the law permits it, buyers consent at checkout to immediate delivery of digital content and acknowledge that the right of withdrawal ends when delivery begins.

Team and Built For You

• Team licenses are sold by arrangement and follow this policy unless their agreement says otherwise.
• Built For You engagements are covered by their own written agreement, not this policy.

Questions

Email [email protected] with your order number. We answer every message ourselves.