Retail & E-commerce / Operations
Return / Refund Rate
How much of what you sold came back.
The fork, why two teams get different numbers
Three denominators and a timing choice.
In the Metric Library
- The full fork, both definitions worked all the way through
- The trap that makes the number lie, on a real export
- Every formula variant, spelled out
- The reconciliation anchor, what to tie it to and when to refuse
Reference: ASC 606 (right-of-return / refund liability) ยท retail reverse-logistics convention